Policies
Colour Services
All colour services must be finished with a cut and style or a blow dry style. Please note all prices are “from” and that additional products required will be charged accordingly.
New Clients
For all new clients we require a mandatory in-person consultation at least 72 hours prior to your appointment. This is an opportunity for us to assess your hair and discuss your hair goals. If it’s your first visit to Iron and Ivy for colour, we require a deposit of $100 minimum in advance for colour services.
Cancellation / Booking conditions
By booking an appointment with Iron and Ivy Hair & Beauty you are agreeing to our cancellation conditions. We do, of course understand that unavoidable issues may come up and we will work with you in case of an emergency however last-minute cancellations or “no-shows” will be charged a cancellation fee each time.
Here is a breakdown of our cancellation fees: ⦁ Cancellations outside of 24 hours of your appointment – no charge ⦁ Cancellations within 24 hours of your appointment – 100% of deposit ⦁ NO SHOWS – 100% of booked service will be charged.
As a courtesy, we do contact you to confirm the date and time of your appointment, please understand it is your responsibility to remember your appointment dates and times to avoid missed appointments and cancellation fees. You are always welcome to call and double check your appointments if you’re unsure.
Late Policy
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. Clients will generally be allowed a 5-10-minute grace period. After that time, we will call to check you are on your way. Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day.
Again, please remember that your appointments are reserved for you and only you.
These policies allow us the opportunity to ensure the smooth running of Iron and Ivy Hair & Beauty. We very much appreciate your business and adherence with our policies.
