New Clients

For all new clients we require a mandatory in-person consultation at least 72 hours prior to your appointment. This is an opportunity for us to assess your hair and discuss your hair goals. If it’s your first visit to Iron and Ivy for color, we require a deposit in advance. 

Cancellation / Booking conditions
By booking an appointment with Iron & Ivy Hair and Beauty you are agreeing to our cancellation conditions. 

We do, of course understand that unavoidable issues may come up and we will work with you in case of an emergency however last-minute cancellations or “no-shows” will be charged a cancellation fee each time. 

Here is a breakdown of our cancellation fees:
⦁ Cancellations outside of 24 hours of your appointment – no charge
⦁ Cancellations within 24 hours of your appointment – 100% of service
⦁ NO SHOWS – 100% of booked service will be charged.

New Client Consultations

New Client Consultations are complimentary however if you proceed to book an appointment with us, A non-refundable booking fee of $100 will be required to secure your appointment.

If you change your mind, or fail to attend your booked appointment this $100 will be forfeit. We will as a courtesy allow you to use this towards products in our shop but we do not provide a refund.


As a courtesy, we do contact you to confirm the date and time of your appointment, please understand it is your responsibility to remember your appointment dates and times to avoid missed appointments and cancellation fees. You are always welcome to call and double check your appointments if you’re unsure.

Late Policy 

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. 

Clients will generally be allowed a 5-10-minute grace period.  After that time, we will call to check you are on your way.

Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day.

Again, please remember that your appointments are reserved for you and only you.

We very much appreciate your business and adherence with our policies

These policies allow us the opportunity to ensure the smooth running of Iron & Ivy Hair and Beauty. We very much appreciate your business and adherence with our policies.

Refund / Redo Policy

All services are non-refundable however we are more than happy to provide a corrective service for free of charge at our discretion.
In case of a disagreement, a corrective service must be validated by management. You have 48 hours to contact the Studio to receive a complimentary service to adjust any dissatisfaction. 

The service must be a mistake from the service provider (Iron and Ivy Hair) and not because you might have changed your mind after the service has been performed or due to a previous hair state

It is important you contact the studio as soon as you are unhappy so we can schedule you As Soon As Possible for corrective service. 

New Client Consultations

New Client consultations are a discussion about your hair goals. These consultations are free of charge however if you want to proceed with making a booking then a non-refundable deposit will be paid to secure your booking and you agree by paying the deposit that If you change your mind, or wish to no longer proceed, you will forfeit 100% of this deposit


To help protect others and our team, we ask that you please wear a face mask in the studio and scan the QR code upon entry.  

Following government guidelines around the COVID-19 Protection Framework, in order for our salon to continue to operate within the framework we require all customers to be fully vaccinated. 

Please show your vaccine pass upon arriving at our salon, so we can scan it using the NZ Pass Verifier app (please note that this will note store your data or show any information other than your name and date of birth) we will only accept this pass or your vaccination certificate, we will not accept any vaccination appointment cards or letters. Please do not book an appointment unless you have your vaccination pass, if you are unable to provide it on the day then we will not be able to proceed with your service. If you are showing any COVID-19 symptoms, please let us know immediately and do not come to your appointment as we can reschedule to a more suitable time.

Privacy Policy

@ Iron and Ivy Hair Limited (6835033) trading as Iron and Ivy Hair & Beauty (Iron and Ivy Hair we, us) is committed to protecting the information about you that we collect, store and use when you provide it to us on our website.

We manage your information in accordance with the requirements of the NZ Privacy AcT 1993.

By accessing the Site, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

Personal information collection and use 

Iron and Ivy Hair collects personally identifiable information about you, being: your name; your contact information including email address; and payment details. What we do with your personal information

We collect, hold and use your personal information for the following reasons: assist us in providing services to you; contact you or respond to your queries; tailor your experience of the Site and our communications to you; to advertise our services and the Site; for our internal administrative, marketing and planning requirements; to compile and report statistics, with all the relevant personal and/or proprietary information de-identified prior to the completion of such statistics; and for purposes that are expressly permitted under any agreement with you.

To whom will Iron and Ivy Hair disclose my personal information? 

We do not disclose personal information about you publicly or to third parties unless it is authorized or required by law, or as otherwise outlined in this Privacy Policy.

From time to time, we may disclose your personal information (on a confidential basis) to agents and others that we use in the ordinary operation of our business, billing, marketing and promotion, user experience research and surveys, Site hosting and support and maintenance. We will only disclose your information to the extent required for the purpose of the third party providing services contracted to us so that we may service you.

Your personal information will never be sold to any third party.

Personal information that we collect from you will be stored in on secure servers.

Site User Tracking Experience 

We may use tracking software to review and improve your experience of our Site.

In particular, we may use Google Analytics Advertising products: Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our site traffic via Google Advertising cookies and anonymous identifiers. Data collected via these Google products is not linked with any personally identifiable information you submit while on our Site. If you wish to opt out of the Google Analytics data collection, you may do so on Google’s Site here

We use cookies for authentication purposes and to tailor the site to your preferences. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

We may use local storage objects (LSOs) such as HTML5 to store content information and preferences.

Social media features 

The Site includes social media features, such as Facebook, Instagram and Pinterest buttons. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third parties and your interactions with these features are governed by the privacy policy of the company providing them. 

Protecting and maintaining personal information 

We will take all reasonable steps to protect the information we hold about you from unauthorized access, use and disclosure, however we cannot guarantee that our systems and stored data will be completely free from third party interception or are free from corruption.

Some parts of the Site are not protected by any form of encryption to protect information you send from your computer to us over the internet. Further, no method of transmission over the internet, or method of electronic storage, is 100% secure. In light of this, we cannot ensure or warrant, and do not warrant, the security or privacy of your personal information, including payment and account details. You transmit this information at your own risk.

If you use our Site to link to another site we encourage you to view their terms and conditions of use, privacy policies and security statements before disclosing any of your personal information on those sites.

Accessing personal information 

It is your responsibility to advise us of any changes to your personal information to ensure we can keep our records accurate and up to date. If you wish to access the information we hold about you, or make a request to have your details changed, please email: [email protected]

If you don’t want us to use your personal information in a particular manner, or at all, let us know. We’ll do our best to observe it, subject to our obligations at law.

If you have concerns 

If you have any concerns about how we handle your personal information or require further information, please contact us at [email protected]

This document represents our Privacy Policy as at March 2020. We may change this document from time to time to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Site prior to the change becoming effective. We encourage you to regularly review this statement to inform yourself of any amendments.


Contact us to book your complimentary consultation and let us create a plan to achieve your hair goals.

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