For all new clients we require a mandatory in-person consultation at least 72 hours prior to your appointment. This is an opportunity for us to assess your hair and discuss your hair goals. If it’s your first visit to Iron and Ivy for color, we require a deposit in advance.
New Client consultations are a discussion about your hair goals. These consultations are complimentary however if you proceed to book an appointment with us, A non-refundable booking fee of $100 will be required to secure your appointment. If you decide not to proceed with your appointment the booking fee will be forfeit however as a courtesy allow you to use this towards products in our shop but we do not provide a refund.
Cancellation / Booking conditions
By booking an appointment with Iron + Ivy Hair Studio you are agreeing to our cancellation conditions.
Here is a breakdown of our cancellation fees:
⦁ Cancellations outside of 24 hours of your appointment – No charge
⦁ Cancellations within 24 hours of your appointment – 100% of service
⦁ No shows – 100% of booked service will be charged.
Cancellation / Booking conditions – Online
All Online bookings are non-refundable
As a courtesy, We do make every effort to contact you to confirm the date and time of your appointment, please understand it is your responsibility to remember your appointment dates and times to avoid missed appointments and cancellation fees. You are always welcome to call and double check your appointments if you’re unsure.
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.
Clients will generally be allowed a 5-10-minute grace period. After that time, we will call to check you are on your way. If you are more than 10minutes late please note that we will do as much of the service as possible within the allotted time but the full service is payable.
Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day.
Again, please remember that your appointments are reserved for you and only you.
We very much appreciate your business and adherence with our policies
These policies allow us the opportunity to ensure the smooth running of Iron & Ivy Hair and Beauty. We very much appreciate your business and adherence with our policies.
All services are non-refundable however we are more than happy to provide an adjustment service for free of charge at our discretion depending on the circumstances
In case of a disagreement, an adjustment service must be validated by management. You have 48 hours to contact the studio to receive a complimentary service to adjust any dissatisfaction.
The service must be either a mistake from the service provider (Iron and Ivy Hair) and not because you might have changed your mind after the service has been performed or due to a previous hair state or you have deviated from the after care form details.
It is important you contact the studio as soon as you are unhappy so we can schedule you As Soon As Possible for any adjustment service.
@ Iron and Ivy Hair Limited (6835033) trading as Iron and Ivy Hair Studio (Iron and Ivy Hair we, us) is committed to protecting the information about you that we collect, store and use when you provide it to us on our website.
We manage your information in accordance with the requirements of the NZ Privacy AcT 1993.
Iron and Ivy Hair Ltd collects personally identifiable information about you, being: your name; your contact information including email address; and payment details. What we do with your personal information
We collect, hold and use your personal information for the following reasons: assist us in providing services to you; contact you or respond to your queries; tailor your experience of the Site and our communications to you; to advertise our services and the Site; for our internal administrative, marketing and planning requirements; to compile and report statistics, with all the relevant personal and/or proprietary information de-identified prior to the completion of such statistics; and for purposes that are expressly permitted under any agreement with you.
From time to time, we may disclose your personal information (on a confidential basis) to agents and others that we use in the ordinary operation of our business, billing, marketing and promotion, user experience research and surveys, Site hosting and support and maintenance. We will only disclose your information to the extent required for the purpose of the third party providing services contracted to us so that we may service you.
Your personal information will never be sold to any third party.
Personal information that we collect from you will be stored in on secure servers.
We may use tracking software to review and improve your experience of our Site.
In particular, we may use Google Analytics Advertising products: Remarketing with Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our site traffic via Google Advertising cookies and anonymous identifiers. Data collected via these Google products is not linked with any personally identifiable information you submit while on our Site. If you wish to opt out of the Google Analytics data collection, you may do so on Google’s Site here
We may use local storage objects (LSOs) such as HTML5 to store content information and preferences.
We will take all reasonable steps to protect the information we hold about you from unauthorized access, use and disclosure, however we cannot guarantee that our systems and stored data will be completely free from third party interception or are free from corruption.
Some parts of the Site are not protected by any form of encryption to protect information you send from your computer to us over the internet. Further, no method of transmission over the internet, or method of electronic storage, is 100% secure. In light of this, we cannot ensure or warrant, and do not warrant, the security or privacy of your personal information, including payment and account details. You transmit this information at your own risk.
If you use our Site to link to another site we encourage you to view their terms and conditions of use, privacy policies and security statements before disclosing any of your personal information on those sites.
It is your responsibility to advise us of any changes to your personal information to ensure we can keep our records accurate and up to date. If you wish to access the information we hold about you, or make a request to have your details changed, please email: [email protected]
If you don’t want us to use your personal information in a particular manner, or at all, let us know. We’ll do our best to observe it, subject to our obligations at law.
If you have any concerns about how we handle your personal information or require further information, please contact us at [email protected]
Contact us to book your complimentary consultation and let us create a plan to achieve your hair goals.Book a consult